Cancellations, Returns and Refund Policies
If you wish to cancel your order please contact us on 09 525 3142 or firstname.lastname@example.org as soon as possible. If you cancel your order prior to dispatch you will receive a full refund. However, if the order has already been sent, but you have not received it we will refund you the cost of the product once it has returned to Stone & Water World, but not the delivery fee. Some items may incur a re-stocking fee.
Correct documentation required by NZ law must be provided for us to supply a GST free invoice. We are able to arrange delivery to a freight forwarding company for products being exported overseas. Please contact us for information relating to export orders.
Refusing or Cancelling Orders
In the even that a product order is no longer available we reserve the right to refuse or cancel an order. Stone and Water World Limited reserve the right to refuse or cancel any orders that we believe to have been fraudulently placed.
We endeavour to ensure that the price and description of goods are accurate; if there is an error on our site or technical error we reserve the right to refuse or cancel an order.
All prices listed on www.stoneworld.co.nz are in New Zealand Dollars and are inclusive of GST. Please note that we reserve the right to modify prices on our web site at any time for any reason. Online and in store pricing may differ.
All billing is in New Zealand dollars (NZD).